Cookie and Privacy Policy
General
At Esug.dk we take the protection of your personal data seriously. we take the protection of your personal data seriously.
This cookie and privacy policy explains what information we collect, why we do it,
and how we process your information. By using our website you accept this
policy as well as our use of cookies in accordance with your chosen consents.
Cookie Policy
1. What are cookies?
Cookies are small text files that are stored on your computer, mobile or tablet when you visit a website.
Cookies are used, among other things, to make the website function correctly, remember your settings, keep statistics
and improve the user experience.
Cookies cannot contain harmful code such as viruses.
2. What cookies do we use?
We use the following types of cookies:
Necessary cookies
These cookies are necessary for the website to function correctly. They cannot be deselected.
Examples of purposes can be:
- Shopping cart
- Login functions
- Security
- Payment
Statistics cookies
Statistics cookies help us understand how visitors use the website so we can improve features and user experience.
For example, we use:
- Google Analytics
Data is collected anonymously as far as possible.
3. How to reject or delete cookies
You can always change or withdraw your consent via our cookie banner.
You can also block or delete cookies in your browser.
Note that parts of the website may not function properly if cookies are disabled.
Privacy Policy
4. Data Controller
The data controller for the processing of your personal data is:
Esug.dk of 2018 ApS
Email: mail@esug.dk
5. What information do we collect?
We may collect and process the following information:
When visiting the website
- IP address
- Browser information
- Unit information
- Visited pages
- Time of visit
- Click behaviour
Upon purchase or contact
- Name
- Address
- Telephone number
- Email address
- Payment information
- Order history
Upon newsletter subscription
- Name
- Email address
6. Purpose of processing
We process your information in order to:
- Complete purchases and deliver goods
- Manage customer service and support
- Send order confirmations and operational emails
- Improve our website and services
- Prevent fraud
- Comply with applicable law
- Send newsletters with consent
- Analyse traffic and user behaviour
7. Legal basis for the processing
We process your information based on:
- Your consent
- Fulfilment of an agreement
- Legal obligations
- Our legitimate interest in operating and improving the business
8. Retention of information
We only retain your information as long as necessary for the purposes for which it was collected.
Purchase information is typically stored for up to 5 years in accordance with the Accounting Act.
Information for newsletters is retained until consent is withdrawn.
9. Disclosure of information
We only disclose information when necessary for the operation of our webshop.
Information may be shared with, for example:
- Payment providers
- Shipping companies
- Hosting providers
- Analysis tools
- IT suppliers
We only use data processors who process information according to our instructions and in accordance with applicable law.
10. Transfer to third countries
Some of our data processors may be located outside the EU/EEA.
If information is transferred to third countries, we ensure a legal basis for transfer, such as the European Commission's standard contracts.
11. Your rights
Under data protection law, you have the right to:
- Access your information
- Rectification of incorrect information
- Erasure of information
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
If you wish to exercise your rights, you can contact us at:
12. Complaint to the Data Protection Agency
If you wish to complain about our processing of your personal data, you can contact:
The Danish Data Protection Agency
13. Changes to the policy
We reserve the right to continuously update this cookie and privacy policy.
The latest version will always be available on the website.
